All Your Questions Answered
Mima’s Cleaning Company FAQ
Here you’ll find answers to common questions about our services, packages, online quote form, scheduling, cleaning practices, and much more. We’re committed to transparency and customer satisfaction, so if you need more information, feel free to contact us!
What is included in the Basic Cleaning Package?
The Basic Package covers all essential cleaning services such as dusting, sweeping, kitchen and bathroom cleaning, vacuuming, furniture cleaning, and more. The service is tailored based on the size of your home, and the cleaning team follows a detailed checklist to ensure thoroughness.
How does the Deluxe Package differ from Basic?
The Deluxe Package includes all services from the Basic Pack, plus additional specialized cleaning services such as oven and microwave cleaning, laundry services, deep dust cleaning, pet tools, floor waxing, and more.
Can I have my cleaning package customize?
Absolutely! With the Custom Pack, you can tailor the cleaning services to your specific needs. An in-person inspection will be conducted to provide an accurate quote.
How much does it cost to clean my home?
The estimated cost depends on the package and specific requirements. The Basic Pack costs around $250*, while the Custom Pack ranges from $180 to $400*.
Will you move furniture and other items during cleaning?
Yes, furniture and other items may be moved during cleaning, but they will be returned to their original places to ensure proper organization.
Can I request the cleaning team to use my cleaning equipment?
Yes, especially if you have pets to avoid cross-contamination. Otherwise, our team will bring all the necessary equipment.
Can I book regular cleaning sessions, such as weekly or monthly?
Yes, you can schedule regular cleaning sessions according to your preference. We offer flexible scheduling options to fit your needs.
What if I need to cancel or reschedule my cleaning appointment?
We understand that life happens, and you may need to reschedule or cancel your appointment. We ask that you give us at least 24 hours’ notice to avoid any cancellation fees.
Can I add additional services to my package on the day of cleaning?
We encourage you to inform us of any additional services in advance to ensure proper planning. However, please discuss any last-minute additions with the cleaning team, and we’ll do our best to accommodate your requests.
How do you handle homes with specific sensitivities, such as allergies to certain cleaning products?
We take sensitivities and personal preferences very seriously. If you or any family members have allergies or sensitivities to specific cleaning products, please let us know during the booking process. We can use non-toxic or natural alternatives, or avoid certain chemicals altogether to ensure the safety and comfort of everyone in your home.
How does the online portal benefit the workers?
The portal allows workers to manage their time effectively, coordinate scheduling, and communicate with clients. It ensures proper coordination and offers complete transparency.
How do you assign workers to a cleaning project?
Workers are assigned based on the size of the home. Apartments and townhomes usually have two cleaners, while houses typically have three.
How are employees screened before they are hired?
All potential employees undergo a thorough background check and reference verification to ensure that we hire only trustworthy and reliable individuals.
How are teams formed, and is there a team leader in each group?
Teams are formed based on the size and requirements of the cleaning project. Each team does have a designated leader responsible for coordinating tasks, ensuring quality, and acting as the primary point of communication for the client.
How does Mima’s Cleaning Company handle feedback or concerns raised by employees?
We encourage an open feedback system. Employees can share feedback or concerns directly through our internal communication channels, and all feedback is taken seriously with the aim of continuous improvement.
How does the company ensure the safety and well-being of its employees during cleaning jobs?
Safety is a top priority for us. Our employees are trained in safe cleaning practices, and we regularly review and update our safety protocols. We also provide protective gear as necessary for certain tasks.