All Your Questions Answered
Mima's Cleaning Company FAQ
Here you’ll find answers to common questions about our services, packages, online quote form, scheduling, cleaning practices, and much more. We’re committed to transparency and customer satisfaction, so if you need more information, feel free to contact us!
The Basic Package covers all essential cleaning services such as dusting, sweeping, kitchen and bathroom cleaning, vacuuming, furniture cleaning, and more. The service is tailored based on the size of your home, and the cleaning team follows a detailed checklist to ensure thoroughness.
The Deluxe Package includes all services from the Basic Pack, plus additional specialized cleaning services such as oven and microwave cleaning, laundry services, deep dust cleaning, pet tools, floor waxing, and more.
 Absolutely! With the Custom Pack, you can tailor the cleaning services to your specific needs. An in-person inspection will be conducted to provide an accurate quote.
The estimated cost depends on the package and specific requirements. The Basic Pack costs around $250*, while the Custom Pack ranges from $180 to $400*.
Yes, furniture and other items may be moved during cleaning, but they will be returned to their original places to ensure proper organization.
Yes, especially if you have pets to avoid cross-contamination. Otherwise, our team will bring all the necessary equipment.
Yes, you can schedule regular cleaning sessions according to your preference. We offer flexible scheduling options to fit your needs.
We understand that life happens, and you may need to reschedule or cancel your appointment. We ask that you give us at least 24 hours’ notice to avoid any cancellation fees.
We encourage you to inform us of any additional services in advance to ensure proper planning. However, please discuss any last-minute additions with the cleaning team, and we’ll do our best to accommodate your requests.
We take sensitivities and personal preferences very seriously. If you or any family members have allergies or sensitivities to specific cleaning products, please let us know during the booking process. We can use non-toxic or natural alternatives, or avoid certain chemicals altogether to ensure the safety and comfort of everyone in your home.
The portal allows workers to manage their time effectively, coordinate scheduling, and communicate with clients. It ensures proper coordination and offers complete transparency.
Workers are assigned based on the size of the home. Apartments and townhomes usually have two cleaners, while houses typically have three.
All potential employees undergo a thorough background check and reference verification to ensure that we hire only trustworthy and reliable individuals.
Teams are formed based on the size and requirements of the cleaning project. Each team does have a designated leader responsible for coordinating tasks, ensuring quality, and acting as the primary point of communication for the client.
We encourage an open feedback system. Employees can share feedback or concerns directly through our internal communication channels, and all feedback is taken seriously with the aim of continuous improvement.
Safety is a top priority for us. Our employees are trained in safe cleaning practices, and we regularly review and update our safety protocols. We also provide protective gear as necessary for certain tasks.